متجر أوتاكو ستور

• The customer has the right to return or exchange the product within 24 hours for return and 48 hours for replacement from the date of receiving the product, and he is not entitled to that product after the specified period has passed.
• It is required to return or replace the product that the product is in good condition, provided that the customer has not used the product or obtained its benefit, and we have the right to inspect the product before returning it to ensure its safety.
• The consumer is not entitled to return or exchange a product in the following cases:
• If the product was ordered at the request of the customer or according to the specifications he specified, with the exception of products that have a defect or that violate the specifications specified by the customer.

• In the event that the provisions of the said return policy are met;

The customer has the right to return and return the product with a refund of the amount paid, excluding the shipping cost, which is not borne by the store.

If you receive a damaged product, you have the right to contact us and raise the necessary evidence, and the cost of the product or compensation will be refunded.